The tile job in our bathroom looks terrible. The owner initially stated 1) he's proud of the work and then 2) it is common for the tile people to have to come back redo things. We went without access to a tub/shower for 14 days due to the project being started before the materials being present. The tile guy stated he the materials the owner (Paul Deal) purchased are inferior and that is what caused most of the issues we have in our bathroom. I am utterly embarrassed that we had to pay for this. We have done tiling and done a much better job. This will forever be a blight on my marriage as it was my idea to pay to have this job done as opposed to us doing it ourselves. I have contacted the BBB (and provided pictures) as the tile guy confirmed that unless they start anew, there is no way we will ever attain the tile job we were promised.
Heather and Aaron Floden
The work that was contracted to be completed has not been completed. When pointing out the incomplete work, the crew came back out and still did not fix the problem. This was a huge pain to manage from a scheduling perspective only to be lied to about what work was being done in my home.
Your people did a fine job of refinishing my porch floor -- it's beautiful! You stayed in touch with me in the time between the contract signing and when the work was scheduled. Your people arrived as scheduled and finished on time, and cleaned up the work site before they left.
So you be the judge? The installation date moved three times. On the date of install the installer had a "vapors" day and did not want to do the job. Then the next day he shows up. But the person who ordered the product did not order what was needed so another few days of delay. Because of the delays I still had others scheduled so because your vendor did not start on time and or had the correct product my painter had to work around your guy which he charged me for and when I told your company "Pauls" response was "I wonder why" not how much and can I make you whole. Then there was the threat in the beginning want to cancel because he lied about the start date "tile is heavy and there is a restocking fee" which would be equal to the 50% deposit. Then I asked for proof of insurance for the "installer" who is not an employee never happened then I asked for material and labor waivers half way at best. So what do you think?
Paula & Jack Davis
Finished wood floor looks very good - pleased with the end result!
Just an all out great experience working with Paul & his team. The project came in under budget, on time and they paid attention to the little details that made all the difference with our one of a kind 100 year old hardwood
Overall professionalism of the job was very disappointing. Shower grout was amateur, at best. Finish was extremely coarse, rather than smooth, even after reworking the grout twice.
The staff was courteous, friendly, and very professional. The staff also respected my home and cleaned up very well after completing the job.
A few months ago I started getting some bids for a new bathroom floor. Floor Coverings International was rated "A" on Angie's List, so I gave them a call and set up an appointment for Paul Deal to come to my home and discuss the project. After my first meeting with Paul, I knew this was the company I wanted to go with. Paul was very patient and kind as I asked a million questions and spent forever looking through all of the flooring samples he brought right to my house (now THAT is customer service!!) We hired Floor Coverings International for the installation of the bathroom floor and we couldn't be happier with the results!!! We are completely satisfied with the cost & the time it took to complete the installation and we would hire Paul & his team next time we are in need of new or replacement flooring (which will be soon!)
I love the fact that it is so easy, that all the samples come to my house, that I can keep them to look over them in all kinds of light (sunlight, darkness) and the customer service is amazing. I will keep using you guys!
Mertz Auto Body--Henry and Carrie Mertz