Just an all out great experience working with Paul & his team. The project came in under budget, on time and they paid attention to the little details that made all the difference with our one of a kind 100 year old hardwood
Overall professionalism of the job was very disappointing. Shower grout was amateur, at best. Finish was extremely coarse, rather than smooth, even after reworking the grout twice.
The staff was courteous, friendly, and very professional. The staff also respected my home and cleaned up very well after completing the job.
A few months ago I started getting some bids for a new bathroom floor. Floor Coverings International was rated "A" on Angie's List, so I gave them a call and set up an appointment for Paul Deal to come to my home and discuss the project. After my first meeting with Paul, I knew this was the company I wanted to go with. Paul was very patient and kind as I asked a million questions and spent forever looking through all of the flooring samples he brought right to my house (now THAT is customer service!!) We hired Floor Coverings International for the installation of the bathroom floor and we couldn't be happier with the results!!! We are completely satisfied with the cost & the time it took to complete the installation and we would hire Paul & his team next time we are in need of new or replacement flooring (which will be soon!)
I love the fact that it is so easy, that all the samples come to my house, that I can keep them to look over them in all kinds of light (sunlight, darkness) and the customer service is amazing. I will keep using you guys!
Mertz Auto Body--Henry and Carrie Mertz
The floor turned out beautiful!
While ultimately the work we contracted FCI for was completed to our satisfaction, it took much longer than we had anticipated. Due to communication mistakes, the wood floor refinishing was not totally complete when we returned. (We had been out of town for 9 days.) Then there were some issues with the hallway that took several attempts to correct. The whole floor had to be redone to match. The vinyl floor in the kitchen has a cut in it that we did not expect. It was fixed. The vinyl floor in the voyer was put down in the wrong direction. While the work, when completed, was very good, I would recommend that projects being done be spelled out exactly so there are no misunderstandings.
Be sure there is always one English speaking worker on the job. Difficult to not be able to ask questions or communicate.
1. When you're going to saw inside someone's house, it would be good to have drop cloths and to cover bookshelves. My TV is no longer working properly and I think it could be due to sawdust. 2. Do the job the correct way the first time.
Job done right and on time -easy to work with.I highly recommend them.